FAQs
Matcha Collagen
Each tub contains 30 servings. One scoop per day gives you a full 30-day ritual of calm energy and collagen support.
Yes. Many customers switch from coffee to Matcha Collagen because it delivers steady, focused energy without jitters or crashes. It’s a smoother alternative to traditional caffeine.
Energy benefits are often felt within the first week. Visible glow support for skin, hair, and nails typically becomes noticeable after consistent daily use over several weeks.
If you are pregnant or breastfeeding, we recommend consulting your healthcare professional before adding any supplement to your routine.
Yes. Teangle is a Canadian brand committed to clean ingredients and premium quality standards.
Mornings are perfect! But remember, you can drink it anytime or when you want to indulge in a little self-care and shine! Just make sure you don't drink it at night if you intend to sleep - Teangle Matcha Collagen will give you 4-6 hours of stable, long-lasting energy!
Each scoop of our matcha collagen contain around 30-35mg of caffeine which is 70% less than a traditional cup of coffee! You can enjoy it without the nasty jitters and sudden crash of energy.
Each serving Matcha Collagen is packed with 5g of pure marine collagen!
Our Teangle Matcha Collagen contains the plastic scoop inside the tub for the right portion of 11g and the tub contains 30 servings.
No, the only allergen of our Teangle Matcha Collagen is fish as the product's pure marine collagen is sustainably sourced from wild-caught fish in Canada.
You'll enjoy the smooth, creamy and naturally delicious taste of Matcha with every sip. It's sugar-free, so you can sweeten it to your liking with a little honey vanilla or a hint of maple syrup.
Teangle Matcha Collagen comes in 3 flavours: Original, Vanilla, and Chocolate.
Our teas have been designed to be very easy to prepare. They mix very well. You don't even need to use the traditional whisk!
Add 1 collagen matcha scoop to hot (NOT BOILING) or cold water, then stir everything together. And there you have it!
It's quick and easy. You may be wondering how much water to use. Since our product is in powder form, the amount of water is of little importance although we recommend at least 250ml of water for an efficient mixing.
You can also add some honey, maple syrup or a plant based milk of your choice to add a delicious taste to it while keeping the preparation simple!
If you'd like to be inspired on how to prepare it, here are the 4 most popular recipes.
General Matcha Questions
The most important thing is to properly close your bag of Teangle Matcha after each use.
Keep your bag out of direct sunlight in a cool, dry place.
If you want to keep the freshness of your matcha, put it in the refrigerator; especially if you consume it over a long period (more than a month).
Our teas have been designed to be very easy to prepare. They mix very well. You don't even need to use the traditional whisk!
Add 1 to 2 teaspoons of matcha or 1 collagen matcha scoop to hot (NOT BOILING) or cold water, then stir everything together. And there you have it!
It's quick and easy. You may be wondering how much water to use.
Since our product is in powder form, the amount of water is of little importance.
Simply consume the powder to benefit from its many virtues. You can fill a bottle with water and mix in ½ teaspoon; if you want a more flavorful matcha, add a portion. Enjoy your matcha!
Everyday of course!
We recommend that you drink one matcha drink in the morning. You can sip another drink early in the afternoon.
To maximise its health benefits, its best to drink your matcha before / after your meals or before your training.
Why?
Before your meal (30 mins to an hour), it acts as a natural appetite suppressant. After your meal (30 minutes to an hour), it promotes digestion and it could help eliminate fat.
Drinking matcha before a workout (30 minutes to an hour) gives you a boost of energy and could increase your performance endurance. You’ll be ready to give your 100% to your training!
To get the maximum benefits, it’s important to drink 1–2 servings of Teangle Matcha per day.
The Teangle spoon is equivalent to about ½ teaspoon (1 serving).
We recommend enjoying your daily dose of matcha in 1–2 servings.
It can be tempting to drink all day, but if you are sensitive to caffeine, limit your consumption to 1 serving per day.
Shipping & Delivery
Deliveries in Canada are free for orders over $75 (after discounts and before taxes). Any order below 75$ will have a shipping fee of either $10.95, $12.95, or $19.95 depending on the area.
- Shipping fees for orders under $75 in the provinces of Quebec, New Brunswick and Ontario are $10.95.
- Shipping fees for orders under $75 in the provinces of Alberta, British Columbia, Nova Scotia, Northwest Territories and Yukon are $12.95.
- Shipping fees for orders under $75 in the provinces and territories of Manitoba, Newfoundland, Nunavut, Prince Edward Island and Saskatchewan are $19.95.
If you are absent at the time of delivery, you will be responsible to track, and recuperate the products according to the rules and procedures of the carrier used.
If an order item is damaged during shipping, is incorrect, or missing, contact us as soon as possible at info@teangle.ca or call 1-800-316-6320. Teangle will not be held responsible for any items that have not been returned within a maximum of 30 days after the order has been delivered.
At this time we can only ship to Canadian addresses.
All orders are subject to a processing time that is separate from the shipping time.
Orders with available items in stock are shipped within 24 to 48 hours after the order has been placed, except if placed during the weekend or during a local holiday. In such cases, it will be processed the next business day. Processing times may vary during peak seasons, promotions and holidays.
In general, delivery can take 4 to 8 business days depending on the area. Enter your address in the checkout section and you'll see estimated delivery times.
You will receive a shipping confirmation email when your order leaves our warehouse and tracking information will be included in this email.
In limited cases, we are able to make changes to an order prior to being shipped. If your order has not shipped and you need to make a change, please contact us as soon as possible.
Once a package is shipped, we are not able to make any changes to the order.
The same applies for subscription orders, as any modification you make to your subscription in your account is only valid for upcoming orders (i.e. orders that haven't been billed yet). If you need to modify the contents of a subscription order that has gone through, you need to reach out to us as soon as possible so we can make said modifications before the order is packed.
Your tracking number says delivered but the order is missing?
If you think your order is lost or missing, we advise you to check with the members of your household or neighbours to find out if they have seen your package. We also recommend you check around your property. If you have a condo/apartment building, you can check the entrance or your community mailbox (if there is one), the packages can very often be deposited in these areas. You can also reach out to your local courier to confirm the delivery status.
Depending on the carrier used, it is possible that the trackig number says delivered while de delivery can be done later the same day or in the following days. We recommend waiting 48 hours before contacting us to make sure enough time has been alotted for the delivery.
If after all these verifications you still cannot locate your package, please contact us at info@teangle.com. We might need to start an investigation with the carrier.
Please allow us time to review and investigate your request with our business partners. Be aware that due to general carriers' policies, this may take from 8 to 10 days and can be longer based on seasonality.
Your satisfaction is our priority. We will make sure to make it right so you have a satisfied Teangle experience.
We are always expanding our retailers.
You can purchase our products at major retailers IGA, Rachelle Béry, Shop Santé, and Marché TAU.
Use our store locator to find a retailer near you
Returns & Exchanges
Mistakes happen! If you receive the wrong product kindly fill out our return/ exchange form here and our staff will be happy to help facilitate an exchange.
To speed up the process please provide your order number.
We want you to be completely satisfied with our Matcha products.
We offer a 60-day satisfaction guarantee on most products purchased from teangle.ca. This policy outlines the process, conditions, and exclusions for returns and refunds.
Return Process
1. Request Approval (Monday-Friday, 8:00 AM - 4:00 PM EST)
- Email info@teangle.com to obtain approval and a prepaid shipping label
- Include your order number and reason for return
2. Ship Your Return
- Package the item securely in its original or similar packaging
- Attach the provided prepaid shipping label
- Drop off at any selected carrier locations (UPS or Purolator)
3. Refund Processing
- Returns are inspected upon arrival at our warehouse
- Eligible returns are processed within 2-4 business days
- A 15% restocking fee applies to all refunds
- Refund will be issued to the original payment method
Conditions & Exclusions
- **Non-Refundable Items:**
- Accessories
- Items purchased during sales or promotional events (ex : Black Friday)
- Products showing signs of excessive use or damage
- **Special Circumstances:**
- Damaged or incorrect items: Contact us immediately for resolution
- Multiple return requests may be subject to review
Important Notes
- This policy applies exclusively to purchases made on teangle.ca
- Policy terms are subject to change without prior notice
- Teangle reserves the right to:
Reject returns that don't meet our criteria
Review cases that fall outside standard policy
Decline returns if fraudulent activity is suspected
We offer a 60 day satisfaction guarantee on our matcha products.
All accessories including bottles, spoons, shakers, and whisks, are non-refundable.
Contact the Teangle team by emailing info@teangle.com - Monday through Friday between the hours of 7:00am and 3:30pm Eastern Standard Time. We will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the bag(s) and print the Teangle invoice that you received by email. It is your obligation to pay the return postage with tracking for verification and efficiency purposes. Note: We must receive the package within 45 days from the date of original purchase for the refund to be valid.
**Full refund means the total amount you paid for excluding shipping and handling + sales tax. Customer is responsible for return shipping.
***Repeated refund requests from the same customer are not allowed.
****This refund policy applies to orders placed on teangle.ca only and it is subject to change without notice.
*****All purchases made during our sales & promotion events, discounts and gift cards are final and cannot be refunded, returned or exchanged.
We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion.
If you've received your package damaged please take photos of the damaged package with as much detail as possible.
Fill out our return/ exchange form and make sure to include your order number.
For damaged or defective products, please also include photos of the defect and or damage and fill out the same return/ exchange form.
Subscriptions & Bundles
Teangle Subscriptions make it easy to always have your essential matcha products at home.
Subscriber benefits include:
- Add, skip, pause, reschedule, and change your frequency anytime.
- Free mystery gifts on your 3rd, 6th, and 9th order.
- Early access to new flavours and sales
- Save up to 25% when you bundle and subscribe.
All our matcha collagen and match blends are available for subscription.
We recommend purchasing our bestselling Matcha Collagen as a bundle of 3 to save 20%. Our recommended frequency is 90 days.
You can access your subscription by logging in to your account.
All our subscriptions have a minimum 2 order cycle in order to offer our substantial subscriber discounts.
After the 2 order cycle you can skip, pause or cancel your subscription anytime through our subscription portal.
For our bundle & save program should you downgrade to a smaller quantity your discount % will change.
In limited cases, we are able to make changes to an order prior to being shipped. If your order has not shipped and you need to make a change, please contact us as soon as possible.
Once a package is shipped, we are not able to make any changes to the order.
The same applies for subscription orders, as any modification you make to your subscription in your account is only valid for upcoming orders (i.e. orders that haven't been billed yet). If you need to modify the contents of a subscription order that has gone through, you need to reach out to us as soon as possible so we can make said modifications before the order is packed.
We offer a variety of frequencies based on what is most popular with our customers.
A single tub of Matcha Collagen provides 30 servings and is often ordered for every 30 days.
If you are purchasing for your household we recommend purchasing 2 or more tubs to save up to 20% off and to select a 60 day or 90 day frequency.
With our Matcha blends we offer a 30, 45, 60, and 90 day option.
We love giving away gifts to our loyal subscribers, you'll receive mystery gifts on your 3rd subscription order, 6th subscription order, and 9th subscription order!
These gifts will automatically be added to your order and will appear on your order confirmation when it ships.
Promo codes, discount codes, and affiliate codes cannot be combined with our amazing subscription discounts.
To unlock the best offers subscribe to 2 or more of our products!
Wholesale, Partnerships, Media
We have an amazing wholesale program.
Fill out our application form.
Yes we do have an affiliate program.
Please contact our team at info@teangle.com and we'll be happy to help!
Please contact our team at info@teangle.com provide us more information about your target audience, follower, engagement, and social handles and our team will get back to you!
We love partnering with local businesses.
Please contact our team at info@teangle.com and we'll be happy to help!
Our bulk pricing/ wholesale program is currently only available for retailers.
If you'd like to order our products in large quantities please order through our DTC site or contact us for assistance.
Please contact our team at info@teangle.com and we'll be happy to help!
Still Got Questions?
Our friendly staff will be happy to assist you. Please fill out our form.
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